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1 Review by Kyla

Lenovo

Lenovo

12/12/11

I needed a new laptop and fast, school was approaching and I needed to have one for the new year. I looked for weeks something in the mid- low range, nothing to fancy just something that could get me through my remaining time of college. My parents got me my last laptop as a graduation present. it was about 2 years old, so I knew I wanted a few upgrades. i went on lenovos website and saw there outlet. NEVER buy from there outlet. i bought a to good to be true laptop of 350 dollars. where other brands with the same specs were around 500- 600 dollars. it said it was an open box and that it had a full year warranty like there new laptops. So I ordered on a late Friday night. I put in all my info and cc# then it said error, so i punched it in agin and once agin got another error. So I was like okay whatever,(I already had some other problems with the website so i figured I'd do my buisness somewhere else. About 30 minutes later i checked my email and there where 2 orders for the same laptop. A total off over 725 with shipping. needless to say I called the 1800 # immediately only to find out that they only have phone service monday-friday. So I waited until Monday and called early in the morning praying they haven't already been shipped. The first man was very rude and yelled at me saying that because it was from the outlet there was nothing that could happen and told me I would have to let my bank process it then pay 15% restock fee on the one that came back to them. Even though it was the websites fault. He also said that the problem was mine and there was no way it could of had an erroe so I hung up and called back hoping for someone friendly. I waited on hold for over 2 hours!! finally a nicer man answered but told me the same thing, I then asked for his manager, which was a lovely lady who quickly canceled the order and promised the bank would not be charged. The laptop took over 2 weeks to get to my home. Then when i received it it was broken. Not a little bit but awfully brooken it would freeze every 2 minutes. i called customer support and they had me run BIOS, it froze during Bios!!. The women was supper nice and sounded like it happened all the time she said that she wasn't going to make me go through the other 100 things it asked and she would give me a number to ship it back for free. But then I had to call another number to get that number confirmed, so they would accept the delivery. I asked some basic questions the man that answered was really rude and made it seem like it was my fault as well, and without saying it called me liar. he said if I lied then they would charge a 15% restocking fee and such. I ask if I could just get the laptop fixed, and they said because it was from the outlet they didn't fix them, I couldn't order another one, I would have to try my luck at another untested product . . .
DO NOT USE THE OUTLET.
after using customer service IBM Thinkpads have a different service and have heard wonderful things from them so . . if you're going lenovo buy a thinkpad

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