The samples arrived in good order and very quickly within a few days. When I placed a bulk order, the shipment took over 3 weeks, the items arrived damaged or broken (there were no proper padding for the glass jars). The dispute process is joke. I need to prove that I didn't break those jars and also need to submit individual photo of each item as well as an assessment report from Fedex. It was a waste of my time. AE didn't even looked at the evidence and concluded to be invalid request for refund.