KWEI l.

I have the same experience. This is not the first time I order flight ticket online but first time with CheapOair. First time I have this horrible experiences, never happen with other airline companies I have been ordered in the past 20 years.
I checked my daughter and my name carefully before booking the ticket online. My daughter and I don't have middle name. But my first name was in 2 words (for example, my first name is Fay Meng,) which I just entered under my first name column, basically the middle name column is blank, I never enter anything there. I triple check the passengers name before order. Everything is good. But once i received the confirmation letter, I checked again to make sure everything is all right. I am very careful person. I immediately found that my daughter name is wrong. They used one of my first name Meng, to become my daughter middle name. SO, I called and emailed to them immediately to notify the issue, to remove that "middle" name. They emailed me back and told me will get back to me later. I called again few hours later, but still said will give me call back. They called me back next day but telling me can't make any changed on the name. I either cancel and re-book again, or pay the different to change my daughter name. I even talked to the supervisor, they still insist that it is not their fault. I told them I will never enter middle name for both of us. Not in any application. They even move 1 words of my first name, Meng to become middle name, I asked why, they said the computer generate it. So, I said if the computer will generate mine, then my daughter name might also cause by that. I said if you can't do it, you should have told me when i first call you which I still can cancel within 4 hours for free. Now no more ticket available on those date we wanted at that time with the same price. The airline said it is up to the agent to make the change or not. End up they make me paid almost $200 to remove that middle name. However, I still received confirmation letter with no name changed. So, I called the airline to confirm that the name did changed.
I am guessing after they received our online order, they need to enter into the airline for booking, but they accidentally enter it by mistake. However, they claim is our mistake.
I found some comments also have the same issue with spelling their name wrong. It looks like I am not the only one. Their staffs and computer did make mistake but blame us. Do they try to make money in the other way by offering cheap air ticket? Be careful, better video recording the whole processing when you placing the order.
Ruin my trip mood!