Kurt V.’s Reviews of SmartBuyGlasses & more

Kurt's Profile

Review 1
First Reviews
0
Votes 3
Thank Yous 0
Fans 0
Profile Views

221

Contributor Level

Total Points

Eyeglasses

“TERRIBLE STILL WAITING 6 WEEKS AFTER ORDER!”

10/6/17

Ordered pair of sunglasses exactly 1 month ago. I needed them for my vacation so ordered them on time. Website said it would take 3-5 days to confirm order (ok fine whatever that means). Next email, "Your item has been confirmed with the supplier and is estimated to be shipped by September 22nd" 2 days after I left for vacation. OK I like the sunglasses because I had same pair and would like them again, remember this is 3 weeks AFTER the order. On my trip, Another email with Weekly Update: "Your order is delayed by 5-9 Business days" Fantastic... Returned from my vacation... another email: "Order delayed for 5-9 business days". What a DISASTER! If you can't deliver don't put it on your website you scam people into buying your product but deliver nothing but air and emails telling me nothing... ITS BEEN (almost) 6 WEEKS and still nothing seriously?

Comments (0)
93.9K Views

Helpful (3)

Thank you

SmartBuyGlasses S. – SmartBuyGlasses Rep Over a year old

Hi Kurt,

Thank you for your feedback.

We sincerely apologize that we were not able to fulfill your order within the expected time frame. I can see that the order has already been cancelled and refunded.

Please be assured that we are continuing to improve our service and product offering on a daily basis.

I hope we can welcome you again in SmartBuyGlasses and you can consider giving us another chance to show improvements we made.

Sincerely,

John
SmartBuyGlasses