Kunwar S.

After 4 months of dealing with customer service and near 50 emails and 20 phone calls and having my phone sent in three times and $36 more than the original quote, I got an email that my phone is fixed and on its way back to me. I haven't yet seen it or tested it. Hope it is finally working as it should.

The worst kind of customer service with the exception that everyone is super polite and apologizes a million times during a complaint, there never us a resolution. All talk and no resolutions.

Regret buying three oneplus phones in my family but this is the last of it. Would never buy or recommend OnePlus to anyone ever. Great phone but God forbid if ever need service, you are officially screwed.

A simple Android update notification popped up and the phone was set to update and it never booted up again. Stuck on T-Mobile screen. Despite it being out of warranty, this is not a damage that was caused by me. It simply couldn't take the Android update. Pathetic. And It cost me all the agony and almost $200.

I would like to recognize a couple of reps that made an effort to help (Ryan cloke who sent me a headset as an apology that i didn't care for and Olivia White) but I think they couldn't provide any positive resolution ever because there is no coordination between service overseas and repair department in U.S... Still waiting on the fixed phone to arrive. This experience will be shared on social media, TMobile s
Service request numbers/ rma's for one issue.

SCE *******109
SclCE 2005 ******* to 161
Op20 2005 *******132

Kunwar Singh

Would never buy OnePlus again. Absolute garbage.