Kuma T.

I pre-ordered a Figma figure of Guyver III back in February from this site, with the site claiming expected ship date would be in July. Problem 1 right there, because it's August 2nd and I'm still awaiting my shipment.

Problem 2 - when they received the stock in just under a week ago, it immediately went up for sale on their site. The item page states it should ship out in 2 business days. I've officially waited longer than that since they received their stock.

Problem 3 - the really big issue - their customer service team doesn't seem to give a damn at all! I've received conflicting reports (one told me my item is package and sitting on a shipping dock just awaiting transfer to postal service, that was two days ago, another told me they're experiencing delays due to a singular holiday in Japan two weeks ago) and then was flat out refused to be helped by their Facebook CS person, because I already had a reply by someone through e-mail!

That's right - I was ignored and told to just wait for someone else who already helped me before to get back to me -.- And they continued to ignore me even after I pointed out that the e-mail CS person, is also ignoring me!

So yeah - I have no clue when my item is shipping, and I can't get a straight answer out of anyone as to what's going on. Terrible, terrible experience, incompetent as hell company.