I've used this company for years. The personalized nature of the products means longer shipping. I ordered 3 weeks before Christmas. It was promised the week of 12-9-20. They kept saying "it's on its way!" But there still isn't a scan on the tracking (it took a week of requesting the # to finally get one). It won't be here by Christmas. This is not a delivery issue. It has not even gotten TO the delivering agency (USPS) yet. I think I'm being scammed.