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KTChng B.

Contributor Level

Total Points
175

2 Reviews by KTChng

  • The Hut

2/14/18

I WOULD GIVE ZERO STARS IF I COULD. Spent £65 on a pair of Kickers for my daughter for school in SEPTEMBER and now in FEBRUARY the soles are coming away from the shoe! Apparently, it's 'wear and tear' UNACCEPTABLE! I would understand after 1 year, but not after a few months! They are refusing to help me!

  • ForDog Trainers

9/4/17

Sent me the wrong size muzzle, so I contacted them. They asked me for details and pictures, which I sent, but have had no reply! Some emails were even rejected for some reason! Very misleading; they give you the impression that their muzzles are tailor made; however, they're just your bog standard size! I COULD HAVE PAID A LOT LESS IF I HAD JUST GONE ON AMAZON - NOT HAPPY AT ALL. I FEEL THAT I HAVE BEEN LULLED INTO A FALSE SENSE OF SECURITY! DODGY BEYOND BELIEF!

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Guy K. – ForDog Trainers Rep

Hi KTChng,
First of all, I am really sorry you had a bad experience with our company. All problems can be solved, and we would be happy if you give us a chance to deal with this situation.
I decided to leave public replies because not every person replied to my private messages I sent 2 or 3 times to all people who had negative experience with Fordogtrainers. I understand that everything should be done in time, but they say it is better late than never... I need to know order# or email address of the person who placed the order, we will track every stage of the order handling to understand what went wrong.

As regards rejected emails, we tell our customer that a file attachment should not exceed 3mb size otherwise the system of mail parsing simply rejects the email and we never see these emails.
We really handcraft muzzles for medium and large size dogs, that is why we ask precise measurements of a dog's snout, and sometimes we even ask a customer twice to remeasure when it is clear that one of the measurements is done incorrectly. Of course, we have templates for standard dog breeds but we also have a 'custom' size option. And all this process of reaching out a customer to get more details about dog breed, age, gender and photos can delay this process a little and can give an impression of time consuming process but it is done for your pet to have comfy muzzle and to prevent returns and exchanges that takes a consumer's time as well.

So, I would be happy to communicate with you either in private or in public to solve this issue together, we will do our best to show you the best service we offer and you will help us improve. Thank you for leaving this review, it 'keeps us up ' :)"

KTChng Has Earned 15 Votes

Ktchng B.'s review of The Hut earned a Very Helpful vote

Ktchng B.'s review of ForDog Trainers earned 14 Very Helpful votes

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