K T.

This is the worst company ever. Has been with them for a year and recently noticed an extra $10 charge to my bill.

So I went to the store. The staff told that the surcharge was for an "automatically" upgraded IDD service to my monthly plan.

By that, it means the company constantly sends you spam SMS messages about these "upgrades". And if you do not reply they assume you consent and start charging you.

Disgusting business practice and the worst customer service you could imagine.

Express delivery is a false promise. Ordered with free express delivery to Hong Kong and expected the order to arrive in two days.

Not only the order has not arrived, the CS rep told me to wait for another week and that the delay is "out of their control".
Truth is, it took more than 24 hours for my order to be shipped - how is it possible for the package to arrive in Hong Kong from the UK just in one day?

If you cannot meet your promises, you should not offer express shipping in the first place.

Customer service is absolutely horrible. They certainly do not care about delays because they could just blame it on the courier.

We order with your company, not your courier partner. So step up your game and stop making excuses that we all know is not true.