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K S.

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1 Review by K

Rent The Runway

  • Rent The Runway

“Never received dress”
12/21/18

I ordered a dress a month ago because I knew it would be busy during the holidays. My dress was supposed to arrive yesterday for my daughters wedding tomorrow night, but somehow it was "lost" in the mail. So I'm completely out of luck because they can't get a replacement to me by 4pm tomorrow. There has been absolutely no customer service- the people I spoke with on the phone were completely unhelpful. I will never use this company again and I will warn as many people as I can of my horrible experience.

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K Has Earned 3 Votes

K S.'s review of Rent The Runway earned 3 Very Helpful votes

K Has Received 1 Thank You

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Pat M. thanked you for your review of Rent The Runway

“Just happened to me for my stepson's wedding -they are awful! I'm telling as many people as I can”

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