I have been a customer for 7 years, ordering for several events a year. I have had mis-color printing... not complained. I have had crooked printing on several bags out of several hundred... not complained. I have an upcoming event that needed a custom touch so I over paid for some cute cups that came printed in blue instead of purple - I did this in photoshop and am a graphic designer. I know color. Discount Mugs will NOT serve me as a GREAT customer in any way... They offered me a 10% discount to re-order them in purple! NEVER again will I order from them - shame on them.