K S.

Purchased a Kenmore refrigerator in April 2016. We were told by salesman it was made by Whirlpool. Quit cooling and freezing almost exactly 3 years later, this past April 2019. Turns out refrigerator was actually made by LG ... a brand we NEVER would have purchased ... and the compressor failed. According to Sears repairman this is VERY common for LG. Had to wait 3 weeks for parts, and when he came back to install compressor, found out coils had pinholes. ANOTHER 2 weeks later it was finally fixed ... to the tune of $420 (labor costs only as compressor was still under manufacturer warranty). And Sears only gives 4 hour windows for repairs; with the 2 hours to do the actual repairs, we "lost" 6 hours of our day :(

When I switched from another carrier, I was forced to relinquish my paid in full 128gb iPhone 6 for their 64gb AND pay about $600 (after the $300+ "rebate" for switching). After a year and a half of poor to no service, depending on where we were (New York, across all the southern states of the USA, California coast) we decided to go back to a proven carrier. What a shock to find out my iPhone cannot be unlocked as T-Mobile reported the IMEI as stolen in 2015 (less than a month after I purchased it from them). I still can't figure out how it worked the year and a half I used it. OR does T-Mobile have the wrong IMEI??? It doesn't really matter as I can't unlock it so I can't use it with the new carrier or sell it in the future. I lost SO MUCH more than money with T-Mobile ... time and effort with poor service.

I ordered two purses (same style, different colors). Description on DSW website says purse comes with a logo charm; one of the purses I received did not include the logo charm. Tried calling number on receipt (that was with purses ... after being on hold over 30 minutes I hung up. Tried calling the next day and, after a 5 minute hold, decided to use the offer of them calling me back. Almost two hours later I did indeed receive a call, but I didn't pick up my phone in time and they left no message or call back number. I emailed (twice) and three days later have no response. I called again and, after a 50 minute wait FINALLY got to talk to a live person. After agreeing on a $15 credit for the missing logo charm, I received an email saying I had an $8.21 credit !! Probably not worth any more of my time to try to get the remainder of the promised credit so I'll probably return the purse. UPDATE: I did receive another $2.16 refund, making the total refund $10.37. DSW now claims I received $17.00 total refund! I did return the purse and they deducted $8.50 for a coupon they said I used to purchase the purse originally (I did not use any coupons) but I figure we're about even now, except for my time.

Three years ago we purchased a refrigerator from Sears the salesman told us was a Whirlpool. Almost exactly 3 years to the day we purchased it the compressor failed. Turns out it was not a Whirlpool, it is an LG. $420, over $200 worth of food loss and two months later, the refrigerator works but is now noisy. We wonder each day if the compressor will fail again. The LG model touts a linear compressor ... NOT a good compressor at all. That wasn't the only thing that failed in our refrigerator ... it needed pretty much all new mechanics. LG makes decent electronics ... but not appliances. That's why Whirlpool sticks to appliances ... it's what they're good at.