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K S.

3 Level 3 Contributor
  • 16 Reviews
  • 14 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden, Computers & Technology, Clothing & Fashion

Member since April 2017

  • Reviews

    16

  • First Reviews

    3

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    838

Review Distribution

16 Reviews by K

UPS
1/4/20
For the last year, UPS has delayed delivery of the majority of our packages for no apparent reason. The latest experience was this week; the local UPS received our package at 7:55 AM Tuesday morning and held it until Friday afternoon before delivery. We personally do not ship UPS and really don't like businesses using UPS to ship to us, as we find them extremely unreliable.

Tip for consumers: They only guarantee items if THEY pack for you, and you pay them to do that.
Also, DON’T let them package and send items back to Amazon for you or you may find they never got back to Amazon! and they will tell you they “have no record of that shipping number in our system” even though you have a receipt!!!

4/22/17
Worked very sporadically ... lost wifi connection and wouldn't work for a day, then spontaneously started working and, just as spontaneously completely stopped working. Tech support (3 different reps) INSISTED it was our electrical, but we tested, retested and re-retested and our electrical is working fine. Trashing unit as too late to return :(
kandycec
Kandyce K. – Ring Rep
Hi KS.,

Thank you for sharing this feedback and I am so sorry to hear about your poor experince with your Ring Video Doorbell as well as with Customer Support. Your device should hold a stable connection to your WiFi network. I'd like to connect with you today so that I can take a further look into the issues you are experiencing and make sure we come to a resolution for you. Would you kindly reach me today at Kandyce@ring.com so that we can turn this experince around in hopes to keep you a apart of the Ring family? I would appreciate your time and this second opportunity.

Thank you,
Kandyce C., Neighbor Satisfaction Manager
Kandyce@ring.com
2/28/20
We ordered a rug from Overstock. The delivery company, Estes, called to schedule delivery only the day before. We couldn't be home due to multiple doctor appointments as I've been very sick. They would not change the delivery address (less than 2 miles away) without a fee, and tried to impose a fee for "storage" if they couldn't deliver within the next 3 days. The delivery company said the only option is to return the item.
AND Overstock is imposing a 25% return fee PLUS return shipping to be deducted from the refund. Basically we'll have almost paid for the item but not have the item. PLEASE be aware of the price of doing business with Overstock!!!
Optumrx
6/1/20
Possibly the worse mail in pharmacy we've had to deal with the last 20 years. EVERY time we order online there are "glitches" including, but not limited to, our credit card information being deleted or rejected, prescriptions not being filled even though we have an email saying they are on the order, being told completely different information each time we call in, losing information the dr. has proof they sent, etc. necessitating numerous, lengthy phone calls to get what we need.
They also keep calling (almost every week) to "review" our medications. We thought this was required (it is NOT) so we agreed the first year. Someone who pretty much knows nothing about medications, purpose, and interactions tried telling us how to take our medications, or we should not be on certain medications, or we should switch to different ones (had they actually looked at our records they would see those were prescribed in the past and didn't work). After almost an hour, we told them we needed to stop the "review" as we felt our doctor knew best what to prescribe and why.
It's been worse than buying a car and we have to go through this every 3 months. Only a year and a half and hopefully the state will contract with a different company. =(

Tip for consumers: know that what you order may or may not actually be ordered and you may have have to make numerous, lengthy phone calls to get it straightened out

DSW
5/30/18
I ordered two purses (same style, different colors). Description on DSW website says purse comes with a logo charm; one of the purses I received did not include the logo charm. Tried calling number on receipt (that was with purses ... after being on hold over 30 minutes I hung up. Tried calling the next day and, after a 5 minute hold, decided to use the offer of them calling me back. Almost two hours later I did indeed receive a call, but I didn't pick up my phone in time and they left no message or call back number. I emailed (twice) and three days later have no response. I called again and, after a 50 minute wait FINALLY got to talk to a live person. After agreeing on a $15 credit for the missing logo charm, I received an email saying I had an $8.21 credit !! Probably not worth any more of my time to try to get the remainder of the promised credit so I'll probably return the purse. UPDATE: I did receive another $2.16 refund, making the total refund $10.37. DSW now claims I received $17.00 total refund! I did return the purse and they deducted $8.50 for a coupon they said I used to purchase the purse originally (I did not use any coupons) but I figure we're about even now, except for my time.

Tip for consumers: Be VERY CAREFUL if you order from DSW ... make sure it is EXACTLY what you want and are expecting ... contacting them and getting any kind of resolution is doubtful at best.

7/11/20
Disclaimer: we did place our order during the COVID-19 crisis.
We were told initially our order would ship the week of June 14, 2020; it actually shipped June 25, 2020 and arrived July 2, 2020.
We are disappointed with the fit of the cover because we submitted pictures and detailed dimensions. In addition, the straps for the bottom of the cover were missing so we had to ship it back (at their expense).
By the time the cover will get back to us, it will be over a month past the time we were initially supposed to receive it. No discount was offered for the mistake and the inconvenience to us.
Based on the fit, lengthy delay in receiving the product, and lack of care for the mistake made, we don't recommend this company.
3/23/20
Decided to try it out and tried to place an order Saturday night ... the website said it would be Friday before it was delivered. So I waited until Sunday morning and placed the order ... it would be delivered that evening between 6:30 and 7:30 pm. At 8 pm I got a text saying the delivery would now be 9 to 9:45 pm. At 9 pm I got a text saying it would be 10:45 pm before it was delivered. Then, lo and behold, the shopper was shopping! ... and then I was told the store was closed. The shopper said she would have them call me in the morning; I didn't get a call until 4:30 in the afternoon on Monday. I was on hold two hours and then disconnected. DON'T waste your time !!

Tip for consumers: Do your own shopping.

12/11/19
We have been customers for over 35 years and this year we ordered the same ham we have for the last 4-5 years. Instead of receiving the glazed, spiral cut, bone in ham we ordered, we received a sliced ham with no bone, and definitely not spiral sliced.
When I called customer service (after no response to 2 emails), the representative asked what I wanted him to do. I told him I wasn't sure what he meant and he told me "you got the ham, you ate the ham, so there's nothing we can do."
This is the thank you for being a loyal customer from this company. We will be purchasing any future game from other sources (at about 1/2 the price) in the future.
9/24/19
Mailed a package a week before it needed to be delivered; was told at Post Office "no guarantee but it should be there on time."
A week later, it hadn't even left the state!!! Over $25 for this "service."
Any wonder less and less people are using postal services???!!!
LG
9/17/19
Three years ago we purchased a refrigerator from Sears the salesman told us was a Whirlpool. Almost exactly 3 years to the day we purchased it the compressor failed. Turns out it was not a Whirlpool, it is an LG. $420, over $200 worth of food loss and two months later, the refrigerator works but is now noisy. We wonder each day if the compressor will fail again. The LG model touts a linear compressor ... NOT a good compressor at all. That wasn't the only thing that failed in our refrigerator ... it needed pretty much all new mechanics. LG makes decent electronics ... but not appliances. That's why Whirlpool sticks to appliances ... it's what they're good at.
6/21/19
Purchased a Kenmore refrigerator in April 2016. We were told by salesman it was made by Whirlpool. Quit cooling and freezing almost exactly 3 years later, this past April 2019. Turns out refrigerator was actually made by LG ... a brand we NEVER would have purchased ... and the compressor failed. According to Sears repairman this is VERY common for LG. Had to wait 3 weeks for parts, and when he came back to install compressor, found out coils had pinholes. ANOTHER 2 weeks later it was finally fixed ... to the tune of $420 (labor costs only as compressor was still under manufacturer warranty). And Sears only gives 4 hour windows for repairs; with the 2 hours to do the actual repairs, we "lost" 6 hours of our day :(
11/27/17
Switched to a Mac over 15 years ago. Am a totally satisfied customer with all Apple products now ... computer, iPhone, iPad. Easy to use, advanced features, good looking products. Well worth the price.
11/27/17
Everything weve purchased from Pottery Barn looks timeless and has held up beautifully. Items ordered online are extremely well packaged to insure no damage.
5/18/17
When I switched from another carrier, I was forced to relinquish my paid in full 128gb iPhone 6 for their 64gb AND pay about $600 (after the $300+ "rebate" for switching). After a year and a half of poor to no service, depending on where we were (New York, across all the southern states of the USA, California coast) we decided to go back to a proven carrier. What a shock to find out my iPhone cannot be unlocked as T-Mobile reported the IMEI as stolen in 2015 (less than a month after I purchased it from them). I still can't figure out how it worked the year and a half I used it. OR does T-Mobile have the wrong IMEI??? It doesn't really matter as I can't unlock it so I can't use it with the new carrier or sell it in the future. I lost SO MUCH more than money with T-Mobile ... time and effort with poor service.
4/24/17
We've gone through 3 Shower Caddys (at $130 each) as they are advertised not to rust ... guess what?? they DO rust ... granted SimpleHuman is willing to replace rusted parts but to have to contact them every six months is annoying. Interestingly, ours rusted simply by being in the shower, they were rarely actually wet.
4/22/17
For the majority of the time, Amazon Prime delivers as promised (within 2 days). But there are times it does not. When contacted, they are responsive, for the most part, to either try to expedite shipping or offer a refund of the purchase price or a credit to be used on future purchases.

K Has Earned 14 Votes

K S.'s review of Optumrx earned a Very Helpful vote

K S.'s review of Overstock.com earned 2 Very Helpful votes

K S.'s review of UPS earned 3 Very Helpful votes

K S.'s review of UPS earned a Well Said vote

K S.'s review of DSW earned a Very Helpful vote

K S.'s review of Ring earned 3 Very Helpful votes

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