Possibly the worse mail in pharmacy we've had to deal with the last 20 years. EVERY time we order online there are "glitches" including, but not limited to, our credit card information being deleted or rejected, prescriptions not being filled even though we have an email saying they are on the order, being told completely different information each time we call in, losing information the dr. has proof they sent, etc. necessitating numerous, lengthy phone calls to get what we need.
They also keep calling (almost every week) to "review" our medications. We thought this was required (it is NOT) so we agreed the first year. Someone who pretty much knows nothing about medications, purpose, and interactions tried telling us how to take our medications, or we should not be on certain medications, or we should switch to different ones (had they actually looked at our records they would see those were prescribed in the past and didn't work). After almost an hour, we told them we needed to stop the "review" as we felt our doctor knew best what to prescribe and why.
It's been worse than buying a car and we have to go through this every 3 months. Only a year and a half and hopefully the state will contract with a different company. =(