Ordered something 2 weeks ago. Still no record under my account on orders. Called. Waited almost an hour. Guy could do nothing! After it's processing, no refund cancelations or anything. No idea when it's going to ship. Guy was upset for having to spend the whoooooole day telling people the same thing and they being mad. In fact, he blamed all the people for making the wait so long because they kept trying to get answers. Nope. No answers. Can't do anything. You are stuck if you make an order. I have had better experiences but I have two orders like this. Plus, I paid for shipping!