I placed two orders on the same day to different places for Mother's Day. One was a 'same day delivery' that was never even delivered. The second (100 roses) was sent through the mail (to FL in 90F weather w/ no water) which arrived with bent stems and 30 dead roses.
I emailed customer service w/ photos & asked that the roses be replaced and DELIVERED, not mailed. I was promptly emailed back. Pleasantly surprised until I read the email. In their words I "would be extended a one time courtesy." What? You could be courteous and not screw up my orders to begin with?