KRUTI M.

I had an absolutely horrific experience with Groupon. I recently purchased a deal via Groupon for a laser hair removal treatment. I made sure to read the fine print, in order to make sure I was purchasing the correct treatment area. I made an appointment and requested a day off from work (hence, losing paid time). On the day of my appointment however, the merchant called and notified me that the service area would cost more than twice as much (200 more than I paid) since Groupon made a mistake in presenting the offer. I after talking to 4 different people and staying on the phone for over and hour, no resolution was brought. I spent $174, they offered a refund, and however, I wanted to get the service. I read the deal correctly and paid for and should receive what was promised. The previous representative offered me $20 for my inconvenience and the later representative said he couldnt honor that because it was not noted in my reference account. That is two times in order that Groupon said something and didnt deliver it. The representatives were also very rude and kept putting me on hold without ever notifying me. This is extremely unprofessional. I am never giving any business to Groupon again.