Kristy H.

We ordered from a restaurant for dinner. I got a call from customer service from a gentleman named Nathan at grubhub - he said due to some storms going through the area, the restaurant we ordered from would take a very long time to deliver the food, so he gave me an option of waiting or canceling the order and order from a different location. I opted to cancel the order, and Nathan informed me that I would be getting a $5 off coupon via e-mail for my troubles. He cancelled, sent the coupon and I used that for the second order. In general, he was extremely pleasant and timely and I was very happy with how a potentially annoying situation was handled so well.