Kristy G.

I am not one to take time out of my day to write reviews. However, this is the WORST company I have ever dealt with. My event was didn't happen due to Covid-19, and after 2 months of trying to call to get in touch with someone, and emailing their sales team, I finally received a response saying I couldn't get a refund until the venue officially cancelled the event. Today, the event was cancelled, and they emailed me saying I would only receive a store credit. Naturally, I called to find out why I wouldn't be issued a refund like I was told via email over a month ago. They were condescending on the phone, trying to explain Covid-19 to me, and said no one would be receiving a refund. Absolutely the worst customer service i've ever experienced. DO NOT RECOMMEND!