Kristin S.

My family's photography business has been a client of The Knot for quite sometime. Recently, my father passed and the business closed. We were told to send a letter stating we wanted to cancel our account as well as the reasoning. We did this right away. We were still billed that month which we understood because it was last minute. This month, we will billed again. After numerous calls trying to get connected to the billing department, we finally connected with someone in this department. They were extremely inconsiderate of the situation and not helpful at all. They acted like it was our fault our family member passed. She could not explain why we were billed again and kept blaming the credit card company. There was zero sympathy for our situation. The agent was speaking to a woman whose husband had just passed and she did not care one bit what she was going through and how much tougher she was making this process.