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Kristin S.

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Experience: Home & Garden

Member since August 2018

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1 Review by Kristin

8/17/18

We hired this company 3 weeks ago to repair our garage door track and install a door opener. Yesterday our garage was robbed. We had a couple other garage door repair companies come by and grab other opinions on how we got robbed (we have no windows and the overhead door was left open by the burglar). The door was not installed/adjusted properly and there is a 1"+ gap between the top of the door and the garage opening. The emergency release cable is accessible through this gap. Also, the manual lock that secures the door to the new track had one bolt installed on the top of the lock, instead of 2 bolts holding the top and bottom of the lock in place. When opened it swiveling and pulls the bolt out of lock.

After calling the company, they insisted that they do not add manual locks to the track unless asked for specifically and it is not their fault that it was installed wrong. He also informed me that the garage door openers "lock" button is to unpair with iOS devices not actually lock the door shut? Weird! Bottom line, there is no way to lock the door! The gap at the top gives full access to the emergency release. His response to asking how this garage door can be locked and secured was "It is not our fault that you do not know how to use a garage door."

A few minutes after hanging up, the company calls back to schedule a visit to check out the problem. The next morning the Illinois Garage Repair installer comes back to inspect. He blames the gap on our floor being unlevel. We show him with our 4' level that all over the floor is perfectly level. The installer continues to say it's unlevel even when literally showing him the bubble, directly in the middle, on the level all across the floor. He then says you cannot raise the door to block the gap because the top angle of the arm has to be 95°. When providing zero solutions and only excuses, we asked the company to please remove what was installed and set it back to the way it was. I would rather the door not work at all vs having no way of locking it and prevent more break-ins.

The installer then says, the owner will contact us and then the installer leaves. About 5 minutes later, he comes back. We pulled out our square tool to measure the angle of the top arm. The installer then changed his story once we show him the angle is actually 75°. After not finding a solution to fix the installation problem, they offer only half of our money back BUT they uninstall everything. We lost a $1000 bike and spent $1200 on these guys. If we got a $600 refund and left with no opener, track, axles & spring, then that means we paid $600 for nothing at all and lost $1000 bike. One top of it, the service and opener are still under their warranty.

BEST PART! When we refused the $600 refund, the owner advised that we dispute the charge through our credit card company instead! Explaining they just did this to a rental car company and we can get our money back through our card holder, not them! Credit. Card. Fraud! I literally video recorded him advising this! SAVE YOURSELF AND DO NOT CHOOSE THIS COMPANY!

Found on Facebook that they write fake reviews. I wonder how many more reviews are fake!

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