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kristin n.

Contributor Level

Total Points
81

1 Review by kristin

  • UncommonGoods

12/12/14

Uncommongoods has some great and unique gifts, but they have one huge problem: customer service. I had some questions about my order date and I called and emailed multiple times to get the information. I was told my order would arrive before Christmas, but later, in an email, I was told that my order would be later than Christmas. It seems like there is no commuication there, even though I provided my order number with every call and email. Several times when I called, the representative told me that they did not have the information I was looking for, but that they would have someone get back to me the next day. Not once did someone ever get back to me the next day and I always had to call again to follow up. The customer service aspect was very very frustrating.

So, go ahead and order if you don't have a time contraint and if you think you will have no questions about your order. But good luck if you have to deal with the hell of their customer service department!

Thumbnail of user jenniferg48
Uncommon Goods C. – UncommonGoods Rep

Thanks for sharing your feedback, Kristin. I'm so sorry to hear that your experience hasn't been awesome. While difficult to hear, it's important to receive feedback such as yours so that we can continue to improve. If you still require resolution, feel free to contact me directly. I'll send you a private message with my contact information.

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