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1 Review by kristin

Uncommongoods

Uncommongoods

12/12/14

Uncommongoods has some great and unique gifts, but they have one huge problem: customer service. I had some questions about my order date and I called and emailed multiple times to get the information. I was told my order would arrive before Christmas, but later, in an email, I was told that my order would be later than Christmas. It seems like there is no commuication there, even though I provided my order number with every call and email. Several times when I called, the representative told me that they did not have the information I was looking for, but that they would have someone get back to me the next day. Not once did someone ever get back to me the next day and I always had to call again to follow up. The customer service aspect was very very frustrating.

So, go ahead and order if you don't have a time contraint and if you think you will have no questions about your order. But good luck if you have to deal with the hell of their customer service department!

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