Kristin F.

I was stuck at home for the holidays for much longer than anticipated thanks to the lack of quality customer service within Vayama. When the airline had to cancel a flight on my itenerary, it took me 3 weeks of emails (that took days and calls with Vayama to rebook a new returning flight. However, they never sent me my new e-ticket so when I arrived to the airport expecting to fly, they said I could not join the flight because Vayama never released the tickets to me officially. I had to extend my flights for 2 weeks from that time to desperately try to make contact with Vayama to no avail (which was impacting my work). So I turned to the specific airlines - United and Aer Lingus - for assistance. The airlines worked with me above and beyond to find a way to rebook the flights that Vayama had screwed up - they also informed me that I needed to produce a negative COVID test taken within 72 hours to even board the plane, which Vayama completed failed to mention. Thank goodness the airlines were so supportive, or else I would have had to buy a brand new return flight (which during COVID was at 300% markup). Rest assured I will never be doing business with Vayama again, and my distressed family members that assisted me for weeks with this process now know not to do the same.