So I got and email saying I had 20.00 in surprise points. So I made an online order. One of the items I had to return... worth 19.99. Drove out of state to return these shoes. The clerk said I would get my points back. I tried to buy something. And only had. 34 in points. They said it takes time. Sent an inquiry... and since the original date of the original offer had expires... I GET NOTHING BACK IN POINTS. Had the clerk told me this... I would have kept the shoes and given them to someone. So I was out the shoes and the points. What a rip off. Plus I bought 25.00 in candy that day thinking I had 19.99 in points... and when I went to check out... I only had. 34 cents... but they told me it just takes time to get the points. WRONG. Plus I never got the 5.00 bonus I was supposed to also get for buying the candy. NOT HAPPY AT ALL WITH THIS PROGRAM... nor do they care.