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1 Review by Kristine

ebookers

ebookers

6/7/16

The customer service was really bad! Some of their staff were not knowledgable regarding the baggage allowance and I had been on the phone for more than 45mins!!! They could not answer my simple question and kept putting me on hold. ALSO, the staff used inappropriate language ($#*!) several times.

At the end I called the airline (PAL) to ask the information I needed - they gave a straightforward answer which only took less than a minute. Nonetheless, it was an bad experience with bookers.

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