I bought a pair of boots from this site and as anyone who's seen the site knows, the place isn't cheap. When I received them, the sole of the right shoe was shrunken back from the right heel. I sent a picture to customer service and they offered a 30% discount on my next purchase. Why I'd want to buy something else? And they topped that with "We HEART you like a lot". Such crap. I won't buy here again.