Kristina S.

I ordered some business cards, shipping labels, promotion cards, etc. for my new business. When I received the business cards, they were crooked and the font was too small to read. I contacted customer service, who assured me they would be fixed and shipped back out ASAP. A few weeks went by and I never received anything so I finally called back to check the status. Apparently the order was never fully submitted to production by the rep so it obviously wasn't produced or shipped. This rep put a "rush" on the order and expedited shipping. She said I would have it by Monday (I called on a Friday). Monday comes and goes and so does the rest of the week. I call back on the following Friday and the same conversation/process was repeated. "You'll have them by Monday," she said. I call Wednesday in somewhat of a panic because I have a vendor event the next day and surely they've been mailed out, right? NO. It has been a month today and I still don't have my replacement product. The customer service representatives are friendly but not capable of doing anything to expedite an order with production (even when the company is at fault). Now I have to go to a vendor event with NO business cards to hand out, all because this company is a complete joke. I have yet to be contacted by a manager or anyone who has offered to rectify the situation. I will never order from Zazzle again and would advise others not to either.