Kristi J.

Do NOT purchase the First American Home Warranty. They left my wife, four CHILDREN, and 2 pets for over a week in the summer heat! A huge health concern. After being with this company for EIGHT years, they did an awful job taking care of our issue with our air conditioner. We called Sunday night around 8 pm, had the first contractor out the next afternoon. He sabotaged our air conditioner, the warranty company DENIED the claim and after many attempts to contact the first contractor (with no answer) and getting the full story from us, the warranty company told us they would get a 2nd contractor out after the first contractor would put in the part he left with. He told us he was not driving to our house to put in the part! After 5 days of no air conditioner and 10+ calls to First American Warranty, and my wife calling they put in an "emergency work order." That did nothing. They told us it would be another 3 days. Ridiculous! Not only that, 2 supervisors, a few agents, and the Contract & Management Team didn't return our call when they said they would. Needless to say, this matter is absurd. We called our realtor and others to spread the word. We are filing a claim with this company due to the lack of integrity. I'm appalled they would allow a faithful customer of eight years who has 4 children and animals who stay home to live in a home with no air conditioning for over a week.