If you are reading this, you just had a nasty experience with Reservations.com. Immediately get on the phone with your credit card company and request their assistance in canceling the transaction via a three-way conversation. Reservations.com will try to charge you a cancelation fee or even try to keep the "booking fee" (which you were not aware of in the first place), but stand your ground and ask for a complete and full refund. Thanks to my credit card company's help, a full refund was obtained within 5 minutes. This company needs to be stopped now!