Kristen W.

Adore Me has the worst return policy and customer service I have ever experienced. It's truly unfortunate because they have some great product. I returned some tights because they did not fit. Which means I had to put them on, saw they did not fit and put them back in the box to ship them back. I had loved the other products I got and they fit perfectly, so I decided to try again and buy another pair of tights in a bigger size. Unfortunately they didn't fit either. Well after I got an email saying they received the return, I noticed I had been charged an additional $20, instead of being credited back. After further investigation, I noticed for both pair of tights, that were no longer in my possession, I was charged for the full price and that additional fee! I immediately contacted customer service thinking there must be something wrong on their part. But, come to find out, they said it was accurate due to a sanitary test it had failed and they had an "odor of tobacco or perfume". First off, I have never smoked in my life and secondly, I don't wear perfume. I literally had only put them on my legs, saw they didn't fit and put them back in the box. So unless the box it was in, had a perfume smell, there was no way for this to be true. Not only that, to be charged for something I don't have and to be charged extra on top of being told I returned something with an odor smell. Was beyond insulting. Let me back it up by saying I have been in retail management for 10 years, and was appalled by this, I would never return something in a condition like that. So, I contacted the company to voice how upset I was over the situation. They emailed me back saying they were sorry and to call a number for it to be resolved. I was relieved thinking they were going to apologize and credit me the money back. I was wrong. The representative had no idea what I was talking about when I gave her my claim number. I explained it all over again and she kept saying she was sorry but couldn't do anything. That was their policy. I asked for a manager and she said she was the manager and couldn't do anything about it. She even made a comment about me being a repeat offender (due to the first pair of tights I returned being classified as having an odor too), or she would have credited the money back to me. So incredibly insulting! It would be different if I could understand. But I can't. In retail, you make it right for your customers and you don't accuse them of being "smelly" and charge them for it. For a company to claim to have a slogan of "easy returns", I have never seen anything further from the truth. DO NOT BUY from this company. I hope this review saves others from the same costly online purchase mistake I made.