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Kristen G.

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Experience: Food & Drink

Member since April 2019

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1 Review by Kristen

I have been a customer of Seamless for 10 years. My most recent order the driver did not come into the building to deliver, nor did he give the delivery to the front desk, he sat in his car. Then he decided instead of delivering the food to just give it to the valets and tell them that the order was canceled and they could eat the dinner. Mind you I am very pregnant and have a 15 month old daughter so not eating is not an option. When I called seamless to advise why the delivery showed as delivered they said that the driver was there and that he attempted delivery(which he did not). They the informed me that they would not refund my order and there would not be any refund for my order. The woman told me I could order again and they would discount 50% off. I told her this was unacceptable and she refused to refund. After all of the support and money I have given Seamless over the years I would have expected better customer service...

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