Kristene G.

I had used Stitchfix twice previous to this incident. I was also supposedly a preferred customer and was on this plan they had. All the more reason this shouldn't have happened. So I ask them to send my next fix to come just in time for my birthday so that I'll have a birthday outfit. I asked for a complete outfit being that you get 5 pieces, I wanted something that was completed with shoes and jewelry. I didn't say what the outfit had to be just that it had to work within the perimeters of what my stats were(you fill out several questionnaires) and that it just needed to be for spriing or summer because it's hot here! You have to know one thing in this story, I have been working really hard over the last couple of months to lose weight and have gone from a size 1X to where I'm a size large in most things now. Well, you have a profile they're supposed to check your sizes on, that I had been updating my sizes on as they had changed. So what did they do? They sent my fix with 1X clothing and so i had no outfit for my birthday. When I complained about this in an email, instead of an apology and maybe, "how can we fix this" attitude, i got a return email just telling me they cancelled my account. Unbelievable. I had paid these guys out almost $600.00 in clothes so far and that's the response they give you when there's a problem. They dont't even know how to handle a customer service issue! They say you can "talk to your stylist if you have a problem" well i was never contacted by any stylist. I am so disappointed at the lack of customer care any more these days. It's like finding a company that actually cares about how the public perceives it's business is like finding a needle in a haystack.
Stitchfix also had a difficult time working within the price range values that I gave them. And mine weren't small values either. But when you tell them that you won't spend more than $150 on accessories and then they send you $300 purses, what's the point of that?
I would never, nor will I ever, recommend Stitchfix to anyone! In fact, quite the opposite, I will warn anyone that will listen not to get sucked into the buying game. Especially not with one as ignorant of one as Stitchfix.

I ordered almost $400 worth of kitchen tiles for a backsplash and they all came scratched. It was due to the fact of them using cheap shipping materials. There were only single sheets of cellophane place in between each tile so when they moved, 2they rubbed against each other and scratched the glass. So far I can't get Mineraltiles.com to fix it. Very irritating since my home build is waiting for it to be delivered!

I bought my ESA kit with the vest and everything months ago and haven't received anything. Still waiting to see if anything's going show up.