I submitted an offer for my iPhone 7 that was in great condition. It had always been in a case with a screen protector - no scratches to be noted. When they received the phone, they stated "excessive scratches" and lowered their offer by $60+. I declined, and they mailed a phone back. The phone returned to me does have quite a few scratches. The battery was also at 10%. I mailed mine in fully charged. I don't trust this company at all.