I ordered 2 of the starter kits for $9.00. When I placed the order, the website timed out, however I received a text alert that my debit card was authorized for $24.99. Without any further information, I called the help number to see if my order was placed. It wasn't and I was offered to place my order over the phone so I did and received another authorization on my card for $26.99 this time, tax included. I was told that the first charge would fall off since they're pending charges. I look at my bank account today (2 days later) and BOTH charges have posted. I contact support via chat which was no help. Their solution was to dispute the charge with my bank and then they offered this..."Unfortunately, we are unable to issue a refund because we are only showing one charge in our system. You have the option to cancel the order or return the product when you receive it. We can place another order and apply a discount for your troubles but we will not be able to issue a refund in this case." I told them no, I will not have my card charged a third time without receiving any products. My bank told me I have to shut down my card in order to dispute the charges since it's a debit card. So now here I am, out $52, bank card shut down and no products. If I ever receive my products, I will NOT be ordering from them again.