krista b.

Thank you for your review, Krista. While Walmart and Amazon may carry the same or similar products, we do differ from those businesses in that we are a wholesale distributor that primarily focuses on selling to commercial businesses. As to returns, all regularly stocked items, with the exception of consumable products, can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.

If your original payment method was made by wire, check, or ACH you will be offered store credit or a check refund. If you prefer a check refund, the refund check will only be sent out on Tuesday’s.

Return requests for Special Order products and products shipped direct from the manufacturer must be issued by our Customer Solutions Specialists. Not all Special Order items can be returned. If your item was shipped directly from the manufacturer, then we would have needed to confirm the return with the manufacturer before processing the return. If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.