krissie d.

I purchased 6 groupon sessions for laser hair removal alongside some inch loss therapy which the Fitzrovia manager Jana upsold to me in the salon at the time of coming in for my patch test.
I've had 3 appointments cancelled on me either last minute, or without any notification because the manager Jana did not actually end up booking me in the first place. A trip in to London wasted.
Since then, I've decided that spending £500 on VG Fitzrovia was DEFINITELY an ill decision and despite calling and emailing for 5 days straight and getting no response, I've had to go in to the salon to request my refund.
Jana tells me that she has authorised my refund- not before asking me if I would give the salon one more opportunity to redeem themselves. I explain; I've already done this despite them cancelling appointments on my erratically or not being able to book me because they've oversold their services and have nothing available for more than 8 weeks.

Here's a clue to VG MEDISPA- if you don't have the staff, don't offer the services. You're wasting everyone's time here...

It has been more than a week now since I've been in the salon and I've been told by Jana to email KAREN at customer services. So now, not only have I been trying any of these numbers to get through to LITERALLY ANY HUMAN BEING *******758 / *******471/ *******317 / ******* *******.
But now it seems even all the emails I'm being provided are housing ghosts.

You have £490 of my money VG Medispa Fitzrovia and you need to simply refund me.
If I don't receive my refund, I will be reporting this company to Trading Standards. This is beyond inept and shameless.