Kris P.

Painful, painful, painful US website.
Initially I was unable to logon.
It took 2 hours to receive a "reset password" email.
I entered the original password - which would not be accepted as the website recognized it as a previous password. What gives?
Then I created a card, set up the address and payment details, then could not get past the deliver-to page as it insisted on a phone number (fair enough) but would not accept (xxx) xxx-xxxx, or xxx-xxx-xxxx, or xxx. Xxx. Xxxx, or xxxxxxxxxx number formats. In frustration, I searched for competitors but I guess moonpig is blessed with poor competition. In desperation, I went back to the phone number and found it would take a UK format number (wth?), but then rejected it on the final confirmation page. What? Finally, it accepted a 0xxx-xxx-xxxx format. So painful.
I did like the card choice, but the overall experience was bad.