Bid and won numerous restaurant.com gift vouchers. Took a lengthy period of time to get the vouchers issued (as a matter of fact,... I'm still waiting on a $50 one,... been waiting nearly 6 weeks). I've redeemed all the other vouchers and enjoyed the restaurants. I recently tried to get the name of CEO or head of Customer Care & an address of the company but got the run around by the chat line representative (Nancy). She did finally give me the mailing address but wouldn't give me the name of anyone at the company that I could address my letter of concern to. Things that make you go Hmmmmm!