Kricket S.

My husband and I purchased a sofa, chair and a half, coffee table, two end tables, an entire bedroom set (bed frame, dresser, chest, and two night stands) and a dining table. The dining table, coffee table, and end tables we bought straight off the floor.
We spent thousands... one of the reasons we chose Ashley's was because they guaranteed to have our bedroom furniture to us by Nov. 17th and the couch/chair by Dec. 3rd. Well, I am still waiting on the remaining bedroom furniture (I have the dresser) and the couch finally arrived yesterday.
I was under the impression that they did "assembly upon arrival" because that's what was advertised to us.
I am an onsite manager and my home is directly above my office. I was more than aware that a solid couch would be unable to fit.
When they arrived with the couch intact, I assumed they knew what they were doing since they have already delivered the chair and dresser.
Of course, it did not fit. I wasn't surprised.
I started to discuss solutions with the movers but they weren't even willing to try. My husband began taking off our front door and they said it wouldn't matter. That there was no way to fit the couch and we should buy a new one. This is the third time someone from Ashley's has told me to buy a new couch. My husband and I looked for three weeks to find a couch and this is what we settled on. I'm a super picky person and picking a new couch is no so simple for me... considering I've purchased the coffee table, end tables, rug, and wall art to match. Also, I'm extremely busy and it was difficult enough furniture shipping the first time.
Not to mention how long that will take and I'd like to have a couch before Christmas!
The other two times we were told to just "buy a new couch" was when we were calling about the late delivery. It wasn't here in time for my childs birthday (I stressed to them how important that was) and they guaranteed the 3rd.
Hearing it again made my blood boil.
This is the couch I bought. We measured the couch and tables to make sure it would fit, bought all the other furniture to match it, painted my walls to go with the furniture, and you told us you'd assemble it upon arrival.
We waited longer than the intended delivery date for this couch and missed having one for the event I needed it for because I don't just want to "buy another couch."
Your white-glove delivery suggest that you will get the furnitur into the house, guaranteed.
When the movers left, we took the legs off (they couldn't even humor me and do that much) and we removed the door. We tried ourselves but my husbands back is suffering from some back problems and I am probably not the best help. It definitely wouldn't fit like that though, as they suggested. It's extremely frustrating that they didn't even try to find a solution. They even told me that the woman they delivered to before me, that her couch also did not fit and she wanted a refund.
It's really shocking to me that you advertise "assembly upon arrival" yet the men who deliver the furniture, know nothing about it. If they were able to disassemble the back of the couch, we'd be able to get it in with two pieces, no problem!
However, Ashley Furniture would prefer to refund me thousands of dollars instead of finding a creative solution to get this into my house?
Luckily enough, I manage a storage facility so, my couch is safe in storage right now. Of course, I'm losing money on that unit until I can get the couch in. I'm also having to look into someone who can come disassemble the couch and then reassemble it again... which will surely cost me hundreds of dollars. Apparently Ashley is unable to offer this... which, again, I am shocked that they'd prefer to lose money than just disassemble a piece of their own furniture!
I've tried to receive the blueprints to the couch so my husband could at least confidently disassemble it and we wouldn't have to spend our Christmas money... but apparently Ashley's cant be bothered with that either.
My overall experience has just been awful. Unless my issues are corrected, I plan on leaving a review everywhere and warning everyone until the day I die lol. I am that upset.
I did my part, you know?
I explained to you that the entry way was unusual and you told me you'd assemble it upon arrival.
I was told the wrong dates, the furniture wasn't here for when I needed it, my bed is on the floor because I'm still missing a ton of furniture that was supposed to be here a month ago, but worst of all... getting a hold of Ashley Furniture is a struggle and a half. It takes hours to connect with someone and then it is a transfer game. Transferred from one person to the next because no one can seem to help you. And when you do get a hold of someone, their solution is "buy a new couch."
You know, I want to upgrade my bed, I need more rugs, wall art, a bar, etc... thousands more dollars that I intended on spending at Ashley's that I will no longer spend there
You're just losing so much money. I know exactly what I want from there but if you cant fix these issues, then I just can't justify spending anothe penny to y'all.
Not a cent from me or anyone else that I can convince otherwise.
If they can fix this and I see some changes in the way I've been treated... if they can get my couch in and my furniture here by christmas... then I may change my mind.
Until then, I will be leaving reviews everywhere. Anywhere that takes them... and I will be warning everyone until the day I die lol. I am upset enough to take an entire corporation down, if I'm able to do so! Jeez...
I urge everyone to go read their BBB reviews. Especially if you're considering delivery. Talk about a s**t show!
Nice furniture... but nothing else. The nice stops at the furniture because everything else is a nightmare.
Take it from one extremely disappointed and dissatisfied customer.
Take your money and run!

There is not enough characters to explain what happend.
Basically this is the second time they have lost my package. The first rep wasn't supposed to refund me because I ordered the last one in stock. I told her that. She should have just let me know what was going on with my package. Last time when they lost my package I got a refund after a few days and then turned around and had to order it again. This time I saw that my tracking wasn't updating and it was a couple days late so I reached out to customer service with chat. Last time I spoke to cusotmer service it was so awful I had to leave a review on the BBB for assistance. This time same thing.
So I ask what happened with my package and the lady just messages me back "I refunded you and you have a $10 credit"
I literally specified that the phone was out of stock and I wouldn't be able to order it again. She then passed me through to the next rep without saying anything and this lady was even worse. She told me the other lady already refunded me and gave me a measly $10 credit so she wasn't going to do anything because she didn't have to. I just wanted my package to be checked up or re-delivered. She basically told me to wait until it's in stock again despite me telling her it was a birthday present that was supposed to be there 2 days prior (I pay for Prime so I'm SUPPOSED to get 2 day shipping. Now with everything going on its been a couple weeks but even before all this mess they never got my orders on time). So basically I was present-less, she is phone-less, my refund still wont hit for a couple more days, the cusotmer service lady didnt even listen to me and instead just refunded me because she's used to that solving things I guess, and then the second lady was getting so rude with me when I was telling her I was unhappy with their "solution" that she started typing in all caps. I asked if I could be connected to a supervisor and she told me they wouldn't do anything for me either. So after they completely screwed me and this is the second time I've had to deal with their trash cusotmer service I went and left another complaint on the BBB... hoping that will get me some assistance again.
Amazon is really letting me down and its interesting leaving these reviews and seeing all the others.
No company... no matter how big and powerful will survive with unsatisfied customers. There is always a newer better company that comes out and amazon will be left in the dust one day if they dont start making their customers a priority.

Here are just a couple screenshots for an idea. Can't tell which ones I'm posting because the print is too small. I took screen shots of most the conversation because I couldn't believe it.

***Issue Resolved***
I was just going to delete the review but I cannot find the option...