K R.

Similar story... thought I was talking to the hotel reservation desk because their phone number was on the hotel's website. The representative spoke broken English, struggled with the computer (took over 40 minutes to book) and didn't tell me it was non refundable. In fact, she gave me a cancellation date and time. Called back the next day to cancel/complain after reading the "nonrefundable paragraph" on my receipt and the representative refused to let me speak to a supervisor/manager and refused to cancel my reservation. I called the hotel direct and they are trying to help me and called my credit card company. Anybody have any luck with fixing their reservation problems with this company?