K P.

I purchased a camera and some gear a week ago to work on a project. I went in store and spoke to the sales person that was there and talked about the items and what I was looking for. Brought my items and got home and realized the camera was in a white color instead of the black color I asked for in store. Not a big deal, I would just exchange it for the one I wanted. I then check online and I figured out I paid $899 for a camera that cost around $600-$700. I was upset but saw on their website that there is a refund policy within 10 days of purchase. Well I got back today to return the item and I'm told by the same person who sold it to me that there is no refund policy AT ALL. He also causally mentions that he sold me the more expensive item as the white camera costs more than the black. He insisted that the store only did exchanges or store credit but nothing else. This place is a scam and I'm putting in a compliment with BBB.

Fashion Nova is a scam and you should stay away from them.
I, (like everyone else) got caught up in the social media frenzy surrounding this brand. My first order was place on Cyber Monday of 2016 and I honestly should have learned my lesson then...

-My Cyber Monday order (besides the whole extreme delay issue) was shipped without a jumpsuit I ordered. I was informed that I would receive a store credit for the amount paid. After numerous emails and messages on social media, to this date (03/28/2017), I have never received that credit.
-I ordered the same jumpsuit recently when I saw it was back in stock. The jumpsuit came with a hole in the leg area the size of a walnut and the zipper on the back hanging off on one side.
-Fashion Nova's clothes are not true to size and when I say not "true to size" I mean ANY size. I've ordered tops, bottoms, jeans, and dresses all in the same size and had different results with fitting.
-The quality of the clothing they sell is below average. I've brought two "jackets" from them (the only pieces I like) and both pieces are too thin to be considered outerwear. A common problem with ALL their items.
-The final chance for me is that last week I placed an order for jeans and used a store credit that I had. I covered the cost of the jeans and shipping with the amount for the credit. I never received a confirmation email even though I was sent to a confirmation page and told my order was on its way. A week later I checked my email notifying me that the jeans I thought I ordered were back in stock. Confused and not sure why I would be alerted to this, I went to check my store credit which was thankfully still intact. Fashion Nova NEVER notified me that my order item was out of stock. If that had been my cash, I would have been out of luck with getting my money back...

The company overall seams disorganized and shady. Their "no refund" policy stands even if they make an error or the items were damaged. My final verdict is don't waste your time. There are other places with better items and much better service.