K P.’s Reviews of Blinds.com & more

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1/21/22

I ordered blinds for my front bedroom when my stray pregnant rescue dog destroyed them. I was in a hurry to order new blinds since she was going to have the babies soon, so I didn't measure as accurately as I should have, that is my fault. Wasn't able to install the new blinds though until all the puppies and mom were adopted and out of that room this past month, so I just was able to try to install the blinds. They were too short with the width to hold securely in the brackets so I called to see what I could do. Because I was past the 30 days after delivery they said I would have to order new blinds. I completely get that policies need to be followed, but I never had the chance to see if these fit properly with the situation going on at my house. I told them no, I wasn't going to give more money to a company that didn't value their customers more. It's a shame because my dad has ordered so many blinds from them for his new house and was so happy with the quality

* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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SocialCare .. – Blinds.com Rep Over a year old

Hello KP, Thank you for taking the time to share. I appreciate your honesty in being outside our 30-day SureFit Guarantee policy. I am so sorry my service team was not approved to extend the Guarantee for you and I sincerely apologize this left you feeling like you are not a valued customer. I would love the opportunity to look into this further with you. Please email me at socialcare@blinds.com and include your order number, name and phone number. I look forward your message and determining what I can do to assist further. -- Tami F, Blinds.com Social Care Team