Kookie E.

Customer service are dishonest and unhelpful. After reassuring me that my order was cancelled and I even saw the money refunded to my account about a day or 2 later get a notification order shipped. Contacted several times telling them I had been refunded and they told me just not to accept the delivery. Now I noticed today that they retook the amount from my account which I find to be very fishy and they now insist order cannot be cancelled once shipped. There is at least 4 interactions btw them and I and i even contacted dhl who also had information that i cancelled. But namshi are trying to say otherwise. Unfortunately I didnt copy the chats. This has put me off dealing with them ever again