Kolby L.

I will preface this by saying that their return policy is posted on their website. Just be fully prepared to only receive a small fraction of your money back if you do not like the dress.

If you decide to return it and they accept your return, you are required to send it through USPS. They use alternate carriers to ship it to you which are cheaper, but you have to pay an extra import tax that shows up on your bank statement without warning. However, to ship back to them you are only allowed to use USPS so that they don't have to pay any extra fees - it cost about $75 to send it back to China through USPS.

That is not the only charge you have to pay to return it. They also only give you 80% of the purchase price of your dress back due to a 20% restocking fee. Now, here's the one that really got me. In addition to that, they offer free shipping when they first send the dress to you initially, but if you decide to return it they tell you that you must also pay whatever fee they paid to ship it to you originally. This seems completely unrelated to me and feels like just another way to squeeze as much money out of you as they can. They also don't tell you how much they paid to ship it to you originally unless you ask as it just comes up as "free shipping" during the purchasing process.

They do not provide close up pictures and some on their website are blurry. Below are pictures of the online dress and what my actual dress looked like close up. It definitely looked similar to what was on their website, but was not the exact dress. Like another review mentioned, I think they use pictures of really nice dresses and try to replicate them in their factory in China. I think a sign that this is the case is that on their website the backgrounds in the pictures are all different and there is no consistency.

So in total I would have received about $44 back for paying $191 up front. I decided just to donate the dress so I wasn't out and extra $75 to pay to ship it back while I wait who knows how long for a partial refund.