Kman A.

I got screwed up by a store manager in Maryland and it has caused me so much pain, I have been dealing with T-Mobile for almost 7 months now with no end in sight to my problems. I am writing this review with a heavy heart. T-Mobile was offering some deals on their phones and plans to attract new customers at the time so I signed up for one of the deals, unknown to me the phone was out of stock and deal period was only for one week which the store manager did not disclose to me. The store manager kept telling me to keep coming and checking and that new stock will soon arrive and this went on for 2 weeks and to get the deal he convinced me to make a down payment so I don't loose the deal which I did. Mind you the sales period was only for a week, I got the phone 2 weeks later when the deal has expired and the store manager did not disclose this to me. He also didn't put me on the plan I singed up for but on a different plan. He did this plus some shoddy deals so as to get me the deal on the phone even though the sales period was over and he had no control over that. As a result I wasn't getting my bill so I had to go to the store for my monthly payments for the first 3 months, he also asked me not to call customer service because there isn't much they could do for me when all he wanted to do was to cover his $#*!. The sad part is I get text messages at least on my phone when the bill is due and the amount fluctuates from month to month and I kept wondering what was going on but had no idea since he didn't want me to call customer service and he always tried to convince me that all was under control.
Finally I got tired and called customer service and it was then that I was beginning to unravel what had happened. I narrated all my ordeal to the rep who promised in February to elevate the issue to upper management to be resolved the following month. The next month arrived and the issue wasn't resolved because the bill was still higher than usual. I called again in March and they promised that it would be resolved, and that someone from their department will call me and guess what no one did. I had to call them again April and they promised it shall be resolved in May and that they shall follow up with a call, we are now in June and no one has returned my call neither is the issue resolved. My wife convinced me to sign up for the deal and I'm so pissed off. I regret and when this menace is over no one close to me will ever get to this company again in life time. Stay away from T-Mobile.