K M.

I ordered my mattress on 2/11/2020. A friend of mine both ordered the same time and she got her mattress on 2/22. Mine was supposed to be delivered the same day but somehow my order was "not on this shipment". They had it scheduled to deliver that Tuesday, 2/25 and the delivery company called me on Monday and tried to deliver it. Now I don't know about you but I have a day job that allowed me to buy the mattress in the first place. So a delivery at 2pm in the afternoon isn't going to work especially on the day I did not request. I told them anytime after 3:30pm. Tuesday roles around and the company decided to blow my phone up because other customers had cancelled or weren't there and they wanted to deliver at 2pm again I said no that I am at work. They called back and completely cancelled my delivery. I called mattress firm, and rescheduled the delivery for the third time for Friday, 2/28, and they threw in. A comforter too that was being shipped later. Friday roles around, no mattress again. Our small dusting of snow made it so the delivery was delayed and they refused to do Saturday too. At this point they threw in 2 pillows and a mattress protector. Great! No bed to put them on but hey, I'm appreciative. Funny thing is the shipped down comforter got here before the actual MATTESS. New delivery date is tomorrow, 3/6 which was supposed to be from 12-6 (I have half days on Fridays so it worked). Delivery company called and told me they were delivering between 8-2. The hell you are. Called them. They said call mattress firm. I called mattress firm. And they refuse to assist me. They said that they can try delivering Saturday 8-2 or Monday 12-6. Funny. This is the FIFTH TIME I have tried to have my MATTESS delivered; I have everything for a bed BUT NO BED. When will I get it? At this rate the, winter of 2032. DO NOT BUY FROM MATTRESS FIRM. WHAT A $#*!ING JOKE.