K M.’s Reviews of Cuisinart Webstore & more

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Cuisinart Webstore

Cookware

“Conclusion”

3/16/18

• Updated review

I am pleased to say that after my last phone call, I got my item within 4 days. It took almost 3 months for this order to be concluded. My part is that I was not on top of things and following up promptly- but I am a busy person. I will be more careful to discern whether I am actually ordering from a big name company or independent dealer next time.

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“Yes, stay away!”

3/12/18

• Previous review

What happened? I thought I was ordering from the Cuisinart website. Instead, somehow I got routed to this independent dealer. The package never arrived, but my credit card was charged. I called and they said it was on back-order. Then, I got a tracking notice. Still no arrival. I called- they said there was no record of my credit card being charged and that the item was discontinued. I checked with the post office and learned that the package had been addressed to the street number, but no road was listed, so they returned the package as undeliverable. I called again. The woman had the gall to say that from their end, the order was a success! She did give me a choice of a refund or sending the item out again (? Thought it was discontinued?!)- sending the item out again "at no charge"!?! Crazily, I asked for it to be sent again. I am hoping they get it right this time. Very frustrating!