K M.

I am tech-savvy, I taught in two aeronautical engineering schools in France for twenty years.
I was a loyal client of Biotherm for twenty-five years in France. I love the quality of the products, but ordering them online here in the US is almost always an ordeal, one which has caused me to begin feeling a strong aversion to the brand. When I see their emails COME IN I increasingly find myself muttering curses. Now, every time I have to reorder I wonder what the problem will be this time, and there almost always IS one. It's a nightmare. WHY? I fail to understand why Biotherm's new-look site would have outdated, even purged account information for me, while erasing the most recent account data, but this is far from the first time I have had this sort of experience with them. I have had to deal with Biotherm site glitches more times than I can count now in the past three years, have lost hours again and again trying to get these varying problems sorted out, have lost offers and discounts now THREE times because of it! That's a lot of patience and perseverance to have received from one of their clients but in return I have never received more than a cursory, standardized apology! I have had orders cancelled without any notification or explanation, and the offers they included were lost. This latest unexplained blockage from ordering (which resembles the description in the one other review I see here) was supposedly fixed, and I received notification that the problem no longer existed. I went online today, and sure enough, it blocked again, saying my credit card information was invalid. This is a credit card I've used for over two years to order with Biotherm, I even sent them a screen shot of a past order.
I have no other problems of this sort on ANY other online buying sites.
The WORST ONLINE SERVICE EVER.