If you want to buy/purchase an item from Lazada, don't use Lazada E-wallet. As they will use it to scam you. NOT AGAIN WILL I USE THIS METHOD OF PAYMENT!
Use PayPal, as you can dispute the case through their system.
I have use the Lazada E-wallet one time and they have delivered my ordered it a sorry state. I have ordered an LCD for my Sony but they shipped it with a plastic packaging only. I asked for the refund and returned it immediately. I have been asking about my refund from them for almost one month and the only thing they will tell me is that they will follow-up the case and it will take 2-3 business days to be updated.
UP UNTIL NOW, THEY HAVE NOT PROCESSED MY REFUND..
Hi, Klent. We regret to hear what happened. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!