Klaus G.

Hopefully, this helps someone!

I was excited about Expedia because a couple of my friends work for them as software engineers, and I like to support their company, but this will be the last.

Expedia has a price match guarantee on hotels, which I thought was nice and I booked a Vegas hotel through them a couple months ago. Well in the recent days this Vegas hotel has lowered its price significantly, and Expedia's policy states, if you find it cheaper you will receive the lower rate, and a $50 Hotel credit for your next trip.

I was rejected for the lower price (From a competitors website) and submitted another claim, this time FROM THEIR OWN website which the hotel is now listed as $100+ Cheaper, and of course, they have not responded in 10 days.

I reached out to customer service and they refused to give me the credit, but they said they would cancel my old reservation and book a new one for the lower price. That would be fine and dandy, except your policy clearly states that I deserve a $50 Credit for my next stay, and they said they absolutely would not give me the credit.

Seems like this is just another scam to me.